Frequently Asked Questions (FAQ)

 

Who we are?

Coup de Coeur is a Singapore native watch brand that provides an affordable alternative to luxury unisex automatic timepieces. We are the independent option, without sacrificing quality, reliability, or customization. You deserve a watch as unique as you are!



What are the estimated delivery times on my orders?

After you have made a purchase, we will contact you shortly to arrange a day and time for delivery.


Delivery Time: 1-3 Days
International Delivery Time Estimates: 2-4 Weeks



Do you offer a warranty on your watches?

Yes! All Coup de Coeur timepieces are warranted for repair within one year from date-of purchase. For customers located within Singapore, a watch replacement is available. Our warranty does not cover accidental damage, external case damage, or scratches. Tampering with the watch case will void the warranty… so contact us before you do that :D



Which Currency is used on your site?

Coup de Coeur exclusively uses the Singapore Dollar (SGD). However, international payments are automatically converted when paying via bank transfer or PayPal®. We also accept cash-on-delivery options.



Do you accept PayPal®?

Yes! We accept PayPal® as a payment method as well as all major credit cards for your convenience.



Where are the products being shipped from?

Our products are shipped from Singapore. We perform strict quality control on the products and carefully package your items to ensure the quality is outstanding.



How do I contact you?

We’re here to help! Please feel free to send us an email at wecare@coupdecoeur.sg if you have any questions.